We require between 2-5 working days on average to fulfill your order. Shipping time varies by country or region.

For more information please check out the shipping policy section on our Shipping Policy

Potfaced is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier. For more information please check out the shipping policy section on our website. Shipping Policy

The pots are handcrafted using non toxic polymer clay baked at low temperatures, aluminium wire, acrylic paint and repurposed jewellery. We do our best to ensure our products have minimal impact on the environment.

Please place plants inside their original plastic pots before setting them in the clay creation to protect its interior. When watering, be sure to remove the plant, place a tray under the plastic pot and allow the water to fully absorb before returning the plant to the clay pot.
To clean, simply wipe the pot gently with a damp cloth to remove any dust.

Yes, we do occasionally accept custom orders. Price would depend on size and intricacies, so please feel free to send us an email to discuss your ideas.
help@potfaced.com

We release new collections at random intervals. However, we notify our customers via a newsletter on release dates and collection themes. Announcements are also shared on our website and across several advertising platforms.

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Potfaced has no control over these charges, nor can Potfaced predict what they may be.